The decision to implement a Quality Management System by Top Management is usually motivated by the desire to achieve ISO 9001:2000 Certification.
1. Potential customers have required their suppliers to have the Certification
2. Top Management have identified it as a method for improving processes within organisation
3. Top Management have identified that it has the potential to add value by reducing costs and waste and increasing profits
To introduce the concept of Quality Management into an organisation, commitment is required from all levels, in particular Top Management.
As quality involves all levels of the organisation, everyone must be committed in order for it to be effectively implemented and maintained. If the system is to ‘add value’ to the operation of the business, it must become entrenched into planning future directions.
Top Management must therefore integrate its quality philosophy into its strategic plan and future objectives.
Unfortunately many organisations don’t fully ‘embrace’ the purpose and benefits of a Quality Management System. As a result, implementation is separate to the business plan, resulting in the perception that the Quality System is a drain on the business with little benefit.
A system that is constantly pushed, rather than incorporated as part of everyday life within the organisation, is resource draining and often doesn’t survive the test of time and change.
Lower levels of the organisation will only take on the concept of quality if a logical reason for its implementation is perceived. It is paramount that communication is the driving force behind the Quality System and the message is customer satisfaction and continuous improvement.
As implementation of a Quality System will result in considerable change, this will need to be managed effectively.
In many cases, resistance to change stems from fear. This may be fear of the unknown, fear of one’s ability to be able to cope, fear of retrenchment, loss of status, etc.
Again this is where communication is essential and also the provision of adequate quality improvement and systems training.
LMIT delivers the Diploma in Quality Auditing and the Diploma of Quality Management online, so contact us today for a free information pack.
Published by: LMIT