Quality Management – Measurement, Analysis & Continuous Improvement

Measurement, Analysis & Continuous Improvement

This post details the requirements of an organisation to continually monitor the performance via a range of measurement, analysis and improvement tools and techniques. It also details the requirements for applying continual improvement within the organisation.

The standards for Quality Management Systems are revised every four to six years. The format may change from time to time.

Some hints to reading these standards are:

1. Understand the intent of the standard and/or the underpinning principles;

2. Become familiar with the main sections of the standard, to enable you to

categorise where the information may be;

3. Look for the ‘shalls’ within each section – these are not negotiable, you must meet

this requirement;

4. Consider the requirements in each section and map them out into a process. I.e.

for Section 6 you may map out the process for recruitment, selection, training and

retention of staff; what would be the logical control points of this process?

5. Conceptualise how all of the requirements flow together.

Often people get bogged down in the words when trying to read a standard and fail to see how the requirements flow into a process and often then implement elements of their system to suit independent requirements.  This is when we are doomed to implement a system that “just meets the requirements” of the standard as opposed to considering how the requirements are reflected in the business.

Quality Management Documentation

An important aspect of the ISO 9000 quality standards is the need for documentation.

This may include:

  • • Orders
  • • Work requests
  • • Contracts
  • • Training records
  • • Design control
  • • Written procedures

Procedures and work instructions are very important to maintain, as people need to know what to do and how to do it.  These procedures need to be defined and accessible to the people who need to refer to them.

Written ‘procedures’ can exist in many forms e.g. text, flow charts, checklists, forms, matrices, training documents.

They do not have to consist of several pages of ‘wordy’ text.  In fact, this is probably the least useful format in many cases.

LMIT delivers the Diploma in Quality Auditing and the Diploma of Quality Management online, so contact us today for a free information pack.

Published by: LMIT

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