A Quality Management System has Two Main Purposes:
First, a system of any kind is a systematic way of achieving a desired goal.
In this case the desired goal relates to finding out what customers really want in the way of goods and services the organisation produces and incorporating this into the organisational practices. The activities to produce the desired goods and services become the system – the “way things are done!”
The second purpose expands on this to ensure that you consistently deliver exactly what is expected. The activities you choose to perform are locked in and the result is consistent goods or services.
To be competitive, companies need to have a system for ensuring consistency in the quality of their products. Quality management systems follow the principles of the International Quality Standards known as the ISO 9000 series.
As mentioned earlier, this ensures:
- Procedures are written down and followed
- Records are kept
- Training takes place
- Equipment is inspected regularly
The ISO 9000 series of standards provide guidelines for the minimum requirements for an effective Quality System. Although continuous improvement was not a prominent feature of the 1994 version, ISO 9001:2000 places greater emphasis on continual improvement. Refer to clause 8.5.1.
Organisations that are certified as meeting the ISO 9000 series, meet internationally recognised minimum requirements. Also note that some industries can use specific Industry Guidelines to supplement their certified Quality Management System.
Perhaps We Could Summarise a Quality System as:
‘The system for directing and controlling an organisation in ensuring quality
requirements are fulfilled and providing confidence that needs and expectations
would be fulfilled.’
LMIT delivers the Diploma in Quality Auditing and the Diploma of Quality Management online, so contact us today for a free information pack.
Published by: LMIT