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Continuous improvement in your organisation: How to lead it

Continuous improvement in your organisation: How to lead it

When in a position of leadership, your role isn’t only about making sure things proceed as always. A truly great leader goes beyond maintaining the status quo, and focuses on continual improvement in the workplace.

There are many areas of an organisation that can be constantly developed and honed. If working with clients or customers, improving communication skills and overall service is vital. You might do this through customer surveys, employee evaluations, or other means.

What about when it comes to the systems and processes that run your business? These are the backbone of what you do, and without these working their most effectively and efficiently, you cannot reach the success you hope to.

How do you lead continuous improvement in the systems and processes of your organisation?

Develop strategies to encourage team members to assume responsibility

An organisation is built upon the efforts of its employees. At all levels, employees need to feel an integral part of the whole. But more than this, they need to be encouraged and supported to assist in decision-making processes. They need to know that their input and opinion matters and that they are a real part of your organisation’s work. There are many approaches to building this team-spirit and part of that is to motivate employees to assume responsibility in their roles and exercise initiative throughout the workplace. Your systems and processes will continually improve if their essential parts are working together and giving their best.

Keep communication channels wide open

There should be open communication regarding your systems and processes. As a leader, it is important to set up ways that any stakeholders in your organisation understand what steps you are taking towards continual improvement. As well, it is a good idea to keep all members of the team regularly updated about changes and new approaches. This allows everyone to be on the same page, unifying the organisation, and also provides an opportunity for discussion.

Consider the changing world

Organisations have a different role these days. We now have enough data as a society to indicate that vast global change is needed. Now, to be responsible professionals and citizens, we must strive to improve systems and processes that continually point us towards sustainability. As a leader, you must ensure that any procedural changes meet current standards and requirements for sustainable practices. Again, communication will be vital in your organisation to be certain that all members of staff understand their role in the changed systems.

Help individuals be their best

A business or organisation is only as strong as its weakest member. For many reasons, it is imperative to develop effective mentoring and coaching processes for your employees. This helps individuals to grow in their career and to expand their influence and personal success in your organisation. On a wider level, these coaching processes ensure that individuals and teams are able to implement and support the organisation’s plans for continuous improvement.

Regularly assess insights

One of the best ways to continually improve systems and processes is to use knowledge management systems to provide valuable insights and assessments. Analysing these, you can examine the activities of your business and begin to understand what works; for customers, staff, and leadership. This will pave the way towards making effectual changes and can assist you in determining whether or not your changes have proven fruitful.

Published by: LMIT