Here are some key techniques you should be using when conducting a quality assurance audit:
Time Management During a Quality Assurance Audit
It is important throughout the quality audit to manage your time well. Arrive on time and don’t take longer than originally scheduled. Remember the auditees are busy and have to carry on with their normal day job.
Therefore if they see the audit as a long winded process that goes too long, they may not be happy to welcome you back for future audits.
If you don’t get to cover everything in the allocated time it is usually preferred by the auditee to re-schedule another time for when you can return to finish it.
There are a variety of techniques you can adopt throughout your audit. Auditors typically pick the one or a combination of a few techniques they are comfortable with and are confident will assist them in the type of audit they are conducting.
We will explore a few techniques to consider here.
Conduct Interviews in a Quality Assurance Audits
Interviewing during the audit is often made far more formal than it needs to be. The auditor tries to find faults and destroys the auditee’s well-versed excuses. As we discussed previously in the audit approach, this is not effective at all.
The best interview is an informal session intended for the auditee to gather some information to understand the processes and parameters of the system and review any relevant documentation.
This technique is usually used by the auditor to metaphorically draw a picture of the system in their mind and confirm issues from their document review in order for them to decide where to go or what to look at throughout the audit.
Listening During a Quality Audit
It is generally considered that it pays to listen twice as much as we talk. It is important that we know the process from start to finish. If we ask too many questions of input our perspective we might affect the way the auditor actually describes it.
It is better to let the auditee use their own words to begin with and then use questioning to clarify areas later.
Note Taking During Quality Audits
Making notes as the auditee is walking you through the system or demonstrating a particular item is a useful way of ensuring an accurate impression is obtained.
In order to make the audit thorough note taking will be vital to the auditor for ensuring that all areas are covered and all queries are eventually answered.
LMIT provides online training and certification courses on the Diploma of Quality Auditing, Diploma in Quality Management and the Certificate IV in Quality Assurance.
Published by: LMIT